Pandemic Communications Services

Return to Workplace – Workforce Communication Solutions

In times of change, constant communication with employees is critical to keep your workforce informed and engaged.

The COVID-19 Pandemic is an extraordinary time and organizations need to communicate with their employees clearly and often.

We provide online chat communication services using advanced technology and trained HR professionals to connect with your employees and candidates.

What We Do
We become an extension of your internal HR team and offer real-time connection with your employees and candidates. We become a resource for your HR team as front-line communication support to free them up to work on other pressing initiatives.

Employee Engagement Services
Our client branded chat icon will appear as an extension of your employee portal software and HR team ready to engage with employees when they have HR-related questions such as…

  • Return to work instructions and expectations

  • Health check process

  • Leave policy guidelines

  • Mobility process

By putting HR at the click of a button, this chat service offers employees the option to ask questions in real time. Employee relations matters would be escalated to the appropriate HR representative. The immediacy of this service can fuel greater engagement creating a healthier and happier cultural environment.

Candidate Experience Services
Our engaging chat icon sits atop your career center enticing candidates to click-to-chat with a live person to….

  • Clarify environmental health and safety practices to answer any concerns

  • Learn more about company hiring process during pandemic

  • Follow up on an application status

  • Be screened for ‘hot’ jobs

Candidates will no longer feel lost in process and can get immediate answers to their pressing questions. And “hot” candidates will be escalated to your internal recruiting team or managers. Our trained associates offer real-time connection to build greater satisfaction with your hiring process and employment brand.

How We Do It
We are Fortune 500 HR operations experts and know a thing or two about hiring qualified HR professionals and implementing employee programs.

We staff our team of live-chat, Experience Associates leveraging proprietary interviewing techniques which focus on the behavioral traits and HR expertise needed to be successful.

We use our expertise to guide our implementation process, conducting a comprehensive review of your processes, workflows, forms, and escalation points so that our associates are trained and ready to meet candidate or employee needs. Continuous learning is an embedded part of our service, always looking to improve experience and engagement.

We use advanced chat technology that is versatile and enables our Experience Associates to start a conversation and provide immediate response including the ability to send forms and instructions on all devices. In instances where chat correspondence is not meeting the needs of the session, associates have the ability to receive a call or an email from employees or candidates. All interactions are logged, tracked and monitored in one system.

Pricing
Less than the cost of an administrative headcount, we can work within most budgets to formulate a solution.

Please contact us today to learn more at 714-838-0995 or email us @ hello@brighttalent.com

Renae Maurer